GEM Mortgage

Mortgage Loan Opener

Job Locations US-CA-Madera
Full Time


GEM Mortgage, a division of Golden Empire Mortgage (GEM) is proud to hold ourselves as one of the most respected lenders in the mortgage industry for nearly 30 years. The GEM business philosophy holds true that all consumers deserve access to credit, where “our customers are our business” is the cornerstone for excellence.


Golden Empire Mortgage isn't just about mortgages and home lending - GEM is about people, and building lasting customer relationships.


At GEM we understand that the lending process can be intimidating, that’s why we ensure that all of our employees hold to the highest level of client satisfaction. We pride ourselves on integrity, knowledge and state of the art technology all in an effort to provide our customers with excellent customer service and the best rates possible.


Under general supervision of the Branch Manager, the Loan Opener is responsible for administer and review new loan applications. Set up deals on the loan origination system. Confirm accuracy between the application and supporting documentation, and prioritize and problem-solve daily.


Essential job functions

  • Initial interface with clients, working with them to collect all required documentation to submit as clean and accurate files.
  • Complete the initial review of file and ensure information in the LOS (Loan Origination System) is accurate and updated in a timely manner.
  • Review files for completeness and ensure required items are obtained quickly to ensure an accurate loan decision is rendered by the underwriter.
  • Deliver customer service to the mortgage customers themselves.
  • Function as part of a team that requires focused participation and contribution. Exert leadership as required to keep deals moving, and escalate issues to management as required.

FLSA Status: Non-Exempt


Minimum requirements

  • High School or GED required.


Knowledge, Skills and Abilities

  • Ability to perform quality work and adhere to timeliness standards.
  • Strong attention to detail and organization, and ability to develop and in-depth understanding of the products/programs of our clients.
  • Outstanding communication and problem-solving skills.


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